Privacy Policy

1. Introduction

Welcome to Niaa ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding the data we collect when you use our AI receptionist services, visit our website, or interact with our advertising.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business address
• Business Information: Company name, industry, business size, and role/title
• Account Information: Username, password, and account preferences
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Call Data and Communications

As part of our AI receptionist services, we may collect:

• Call recordings and transcripts
• Caller information provided during calls
• Appointment and scheduling data
• Messages and voicemails

Usage and Technical Data

We automatically collect certain information when you visit our website:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Click-through and interaction data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI receptionist services
• Communication: To respond to your inquiries, send service updates, and provide customer support
• Personalization: To customize your experience and provide relevant content
• Analytics: To understand how our services are used and improve their performance
• Marketing: To send promotional communications (with your consent) and display relevant advertisements
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Third Parties

We may share your information with the following categories of third parties:

Service Providers

We work with trusted third-party companies that help us operate our business, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics services
• Customer support tools
• Email and communication platforms

Advertising Partners

We partner with advertising networks to display relevant ads. These partners may collect information about your online activities. See Section 8 for more details about advertising and tracking.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• The duration of our relationship with you
• Legal obligations to retain data
• Statute of limitations for potential legal claims
• Business needs for data analysis and record-keeping

Call recordings and transcripts are typically retained for the duration of your service agreement plus a reasonable period thereafter, unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal exceptions
• Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Opt out of certain data processing activities, including targeted advertising
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies, Tracking, and Advertising

We use cookies, pixels, and similar tracking technologies to collect information about your browsing behavior and deliver personalized advertising.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Advertising Cookies: Used to deliver relevant ads and measure campaign effectiveness

Third-Party Advertising

We use third-party advertising services, including Meta (Facebook/Instagram) and Google Ads, to show you relevant advertisements on other websites and platforms. These services may use cookies and similar technologies to collect information about your online activities over time and across different websites.

Meta (Facebook) Pixel

We use the Meta Pixel on our website. This allows us to measure, optimize, and build audiences for advertising campaigns served on Meta platforms. The Meta Pixel collects information about your activity on our website, including pages visited, actions taken, and device information. This data is used to:

• Show you relevant ads on Facebook, Instagram, and other Meta platforms
• Measure the effectiveness of our advertising campaigns
• Create custom audiences for targeted advertising

You can learn more about how Meta uses your data by visiting Meta's Privacy Policy.

Google Ads and Analytics

We use Google Ads and Google Analytics to advertise online and analyze website traffic. Google and other third-party vendors use cookies to serve ads based on your past visits to our website. Specifically:

• Third-party vendors, including Google, show our ads on sites across the Internet
• Google uses cookies and device identifiers to serve ads based on your past visits to our website and other websites
• We use remarketing to show ads to users who have previously visited our site

Opt-Out Options

You can opt out of personalized advertising through the following methods:

• Google Ads Settings: Visit Google Ads Settings to manage your ad preferences
• Network Advertising Initiative: Visit the NAI opt-out page to opt out of interest-based advertising from participating companies
• Digital Advertising Alliance: Visit DAA opt-out for additional opt-out options
• Meta Ad Preferences: Adjust your ad preferences in your Facebook settings
• Browser Settings: Configure your browser to block or delete cookies

Global Privacy Control

We recognize and honor Global Privacy Control (GPC) signals. When we detect a GPC signal from your browser, we will treat it as a valid opt-out request for the sale or sharing of your personal information for targeted advertising purposes, as applicable under state privacy laws.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out of Sale/Sharing: You can opt out of the sale or sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Information: You can limit how we use sensitive personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us using the information in Section 11. We will verify your identity before processing your request.

Do Not Sell or Share My Personal Information: To opt out of the sale or sharing of your personal information, please contact us or use the opt-out mechanisms described in Section 8.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: